Organisation Contacts
Organisation contacts are the contact detail information that either a participant or the ecosystem administrator looks up in case of a need to engage with a part of the organisation.
Organisation Contacts are defined by the organisation's users to be the main point of contact between the ecosystem participants and that specific organisation. There are several types of contacts that can be registered within Connect and they should always be updated.
Registering a contact inside Raidiam Connect does not grant any type of access to this contact outside of the ecosystem or federation. Only organisation users, when added to Raidiam Connect, have any kind of access to Contacts stored inside the platform.
Usually, it's preferred that the contact be registered as a "department" rather than a specific person - this avoids cases when a registered employee email stops being valid and the contact ceases to be useful.
Raidiam Connect current supports the following types of contact:
| Field name | Field Description |
|---|---|
| Business | Responsible for the business concerns |
| Technical | Responsible for technical problems, such as performance, availability, and API's |
| Billing | Responsible for billing and accounts receivable |
| Incident | Responsible for incident handling inside the organisation |
| Security | Responsible for security details such as certificates |
Organisation Contact Entity
| Field | Description | Example |
|---|---|---|
| Contact Type | What the user should be contacted for | Account creation |
| Department | User department | Technical |
| First Name | User first name | John |
| Last Name | User last name | Smith |
| User email address | john.smith@raidiam.com | |
| Phone Number | User phone number | Country code - 1123456789 |
| Additional Information | User additional information | Timezone - CET |
| PGP Public Key | User PGP Public Key | PGP Public Key |
| Contact Address | ||
| Address Line 1 | Identifying premises number or name | Raidiam Building 1 |
| Address Line 2 | Street address | Raidiam street 24 |
| City | City of domicile | London |
| Postal Code | Postal code of domicile | AA2A 3AA |
| Country | Country of domicile | Kingdom |
